FAQs
More FAQs- What would be considered non-insured work?
- Why did the technician leave wet carpet on my stairs?
- Do I need to move my business out of my commercial property during the fire restoration process?
Any construction project unrelated to your loss is considered non-insured work. At your request, we will provide a separate estimate for non-insured construction projects, and this work will require separate authorization and payment terms. If the non-insured work will delay the completion of an insured portion, then the situation must first be discussed with your Insurance Adjuster and the ServiceMaster Restore Project Manager.
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
Depending on the extent of damage from the fire, this is ultimately your decision. Some things you may want to consider are safety concerns, odours, electricity, and disruption to your business as a result of the equipment, work and noise that may be necessary to complete the restoration process. If vacating your premises during the process, consider informing all customers and associates; forwarding your mail to your temporary location; stopping or redirecting pickups and deliveries; and notifying all utility companies, of the temporary suspension of services to your usual business location during the restoration process.